6 Methods to Fix HBO Max App Not Working

One reason why your HBO Max app is not working like it should be is because it’s outdated. You need to update your HBO Max app on your Android/iOS or Amazon Fire tablet. You will also be able to use the new features too. Here’s how to do it:

Android: Tap the Google Play Store on your device and type HBO Max in the searching box. Tap on the Update button to update the app.

You can also turn on the automatic update feature to avoid similar problem happens in the future. Also, your app will always up-to-date. Go to the Settings on the Play Store to turn on the Auto-update apps feature. Choose Over Wi-Fi only to keep your cellular data safe.

iOS: Launch the App Store on your iPhone/iPad. Search for HBO Max. Tap on the Update button.

Amazon Fire tablet: Navigate to the Amazon Store on your tablet. Find the HBO Max. If you see an update available, tap on the Update button.

2. Check Internet Connection Speed

Since you will stream the on-demand movies or TV shows on HBO Max, you should have stable and fast internet connection, especially if you watch in HD quality.

So, your internet connection speed does matter.

If your HBO Max app is not working, it’s probably because of your network. Here’s how to check your connection speed:

Android: Open the Play Store and download an Internet Speed test app. Then, test your network speed.

iOS: Open the App Store and download an Internet Speed test app. Then, test your connection speed.

Amazon Fire tablet: Go to Settings > Internet (or Wireless and Bluetooth). Select Wi-Fi and choose the network you’re connected to. You can check the signal strength and speed in here.

If you don’t want to install any apps on your device, you can go to Speed Test website to check your connection speed.

To watch on-demand movies in HBO Max, you need at least 5Mbps.

If you are using cellular data connection, we suggest you to connect to Wi-Fi network and see if the problem persists.

3. Restart Devices

Restarting your device could be the simplest way to fix many problems. Here’s how:

Press the power button for 3-5 seconds.
Choose power off/shut down to turn off the device.
Let it be for 10-15 seconds.
Turn on your device.
Open HBO Max app and see if it is working.

4. Clear Cache and Data

This method only works for Android and Amazon Fire tablet. If you’re using iOS devices, you can skip it.

Android smartphones or tablets

Navigate to Settings > Apps > Downloaded Apps (or Manage Apps)
Scroll down to find HBO Max app.
Tap on Clear Data (and Cache) at the bottom of the screen.
Open HBO Max app and sign in to see if the problem is resolved.

Amazon Fire tablet

Go to Settings > Apps & Games > Manage All Applications.
Search for HBO Max app.
Choose Force Stop.
Click on Clear Cache.
Click on Clear Data.
Open HBO Max app and sign in to see if the problem is resolved.

5. Uninstall and Reinstall HBO Max App

Uninstall or delete HBO Max app on your device. Then, install it again from the App Store or Play Store.

6. Update Device’s Firmware

It is important to backup your data before proceeding the following method. We also suggest you to connect to a stable wireless connection because the file size usually is huge.

Why HBO Max app is not working? May be your firmware is outdated so that the app won’t work properly on your devices.

Android: Go to Settings > About Phone > System Update. Download and install the update if there is any.

iOS: Go to Settings > General > Software Update.

Amazon Fire tablet: Go to Settings > Device Options > System Updates > Check Now (or Update).

That’s it! We hope the methods above can fix HBO Max not working problem on your device.

Don’t hesitate to contact the Help Center if you have any problems following the methods above.

For the alternative, you can try Pluto TV. It is a free streaming service where you can watch over 1000 programs.