Advertisement
We’ll teach you how to fix Netflix error code NW-2-5 & NW-2-4 in 6 easy methods.
Recently, some Netflix users reported that they saw an error message with code nw-2-5 & nw-2-4 on their screen. It happened randomly while they were watching a movie on Netflix. We understand that this annoyed you so much because you cannot continue watching your favorite shows.
Without further ado, let’s fix this Netflix error.
6 Easy Methods to Fix Netflix Error Code NW-2-5 & NW-2-4
1. Restart your device
It is the first thing you must do when you face an issue while watching Netflix. Restarting your device means you refresh your system as well as its connection to the network.
When your streaming device is off, you can press and hold down the power button for a few seconds. Repeat this step several times. This way, you will also clear the cache.
Disconnecting all the cords from the power source and your streaming device is also recommended. Then, you can let the device sit for 1-3 minutes before plugging all the cords back to it.
Once you’ve done all the steps above, you can switch on your device. Open Netflix and play a movie. If the error persists, try the next method.
2. Make sure you’re connected to the network
If you are using the wireless connection, make sure that your device is connected properly to the WiFi. Click on the WiFi icon to see if you are connected to the network. Or, if you are using a LAN cable to connect to the internet, try to unplug and plug the LAN cable to your computer.
Once you are sure that your device is connected to the internet, you can run internet connection tests to see if it’s working. Each streaming device has different ways to do the test. Follow the instructions based on your device.
Blu-ray Player or Smart TV
- Go to Settings and run a network connection test.
- Try another app from your device that requires internet.
PlayStation 3
- Go to Settings > Network Settings.
- Select Internet Settings > Enabled.
- Choose Internet Connection Test.
- If the internet is working properly, check the date and time settings.
- If the internet fails, you are having a connectivity problem.
PlayStation 4
- On the PS4 Home Screen, press Up on the D-pad.
- Go to Settings > Network > Test Internet Connection.
PlayStation 5
- Navigate to Settings > Network > Connection Status > Test Internet Connection.
Xbox 360
- Navigate to Settings > System Settings > Network Settings.
- Select Wired Network (if you use LAN) or Wireless Network (If you use WiFi).
- Select Test Xbox LIVE Connection.
- Choose Continue.
- If it fails, visit Microsoft’s Xbox support site.
Roku
Roku has different methods to test the internet connection. Do the instructions based on the Roku model of yours.
Roku 1
- Go to Settings > Network.
Roku 2 and MHL Streaming Stick
- Go to Settings > Network > Connection Status.
Roku 3 and HDMI Streaming Stick
- Go to Settings > Network.
- Choose the network with a check mark next to it.
- Confirm the status of the Network Connection.
If the connection test fails, your device is not connected to the internet and you need to try to connect it to different network. Or, you can try the next method.
3. Restart your router
Do you still experience Netflix error code NW-2-5 or NW-2-4 after conducting the methods above?
Then, it’s time to check your internet modem or router. It is possible that your internet modem is the culprit. To fix it, you can simply restart your router or internet modem.
Follow the instructions below:
- Turn off your internet modem or router.
- Unplug all the cables both from the router and power source.
- Wait for 1 minute.
- Plug all the cables back to the router and power source.
- Turn on your router and wait until all indicators stop blinking. It means the router is ready.
- Switch on your streaming device and connect it to the network.
- Play a movie on Netflix.
4. Restore the connection settings to default
If you use a custom setting for your internet connection, try to restore it to the default settings.
Are you using a VPN (Virtual Private Network) to access Netflix? If yes, turn off the VPN and connect to your home network once again. Then, try Netflix again.
If you use a custom DNS Setting on your streaming device, try to reset it and you’ll get the DNS automatically.
5. Verify your DNS Settings
If you are using PlayStation 3/4/5 to watch Netflix, you can try to verify your DNS Settings. You can follow the steps based on your PS model.
PlayStation 3
- Navigate to Settings > Network Settings > Internet Connection Settings.
- Select OK to confirm.
- Select Custom > Wired Connection or Wireless.
- If you use Wireless Connection, do these steps:
- Go to the WLAN section and choose Enter Manually.
- Go to IP Address Settings (the SSID, Security Setting, and Password that you have saved previously will be inserted automatically).
- If you use Wired Connection, choose Auto-Detect for Operation mode.
- If you use Wireless Connection, do these steps:
- Make sure your DNS Settings similar to the setup below:
- IP Address Setting: Automatic
- DHCP Host: Do Not Set
- DNS Setting: Automatic
- Proxy Server: Do Not Use
- MTU: Automatic
- UPnP: Enable
- Press X to save your settings.
- Finally, press Test Connection.
PlayStation 4
- Go to Settings > Network > Set Up Internet Connection.
- Select Use Wi-Fi or Use a LAN Cable.
- If your connection is wireless, do these steps:
- In the Use Wi-Fi section, press Custom.
- Choose your Wi-Fi network.
- If your connection is wired, select Custom for Operation mode.
- If your connection is wireless, do these steps:
- Insert these settings to your DNS:
- IP Address Settings: Automatic
- DHCP Host: Don’t Specify
- DNS Settings: Automatic
- Proxy Server: Don’t Use
- MTU Settings: Automatic
- Choose Test Connection.
PlayStation 5
- Navigate to Network > Settings > Set Up Internet Connection.
- Do the steps below based on your connection model:
- For wireless, select your Wi-Fi network name > Advanced Settings.
- For wired, select Wired LAN > Advanced Settings.
- Use these settings to your DNS:
- IP Address Settings: Automatic
- DHCP Host: Don’t Specify
- DNS Settings: Automatic
- Proxy Server: Don’t Use
- MTU Settings: Automatic
- Press OK to test your connection.
If the connection test fails, you can do the next methods.
6. Use different network
If you keep facing Netflix error code NW-2-5 or NW-2-4 after following the methods above, then you can try to connect your device to a different network. It is possible that you have limited access to the internet and are unable to access Netflix.
Or, you can also try to use different device to watch Netflix.
If it’s working, there is a possibility that your device has a malfunction on its internet hardware. You need to contact the manufacturer’s support to fix it.
What Caused Netflix Error Code NW-2-5 & NW-2-4?
The connectivity issue is the main cause why you experience either NW-2-4 or NW-2-5 on Netflix. It shows that your device cannot connect to the network properly. Hence, you see that error code on your screen.
As you know, you need a stable and fast internet connection to watch content on Netflix. The minimum requirement of your internet download speed is 5 megabits per second.
With 5 Mbps, you will be able to enjoy the content in HD quality. If you want to see Netflix movies in 4K or Ultra HD, you will need an internet connection with at least 25 Mbps.
If you have less than 5 Mbps for your internet download speed, you can set the video quality setting to Low or Medium.
Are you wondering how fast your internet download speed is?
Visit Fast.com to test your speed.
RELATED:
- 6 Quick Methods to Fix Netflix Error Code UI-800-3
- Netflix Error Code NSES-500 | Let’s fix it!
- How to Fix Netflix Error S7363-1260-FFFFD089
Conclusions: 6 Easy Methods to Fix Netflix Error Code NW-2-5 & NW-2-4
That’s it! Now, you know that the error code NW-2-5- or NW-2-4 that you see while watching Netflix is caused by a connectivity issue. It means your device fails to connect to the internet network.
We do hope our methods can solve the Netflix connectivity error. And you won’t experience the same problem again in the future.
For queries, feel free to contact Support.
Advertisement
