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Do you face some issues with your Hisense Roku TV? Check this quick troubleshooting guide to fix the problems.
The first thing you can do when your Hisense Roku TV is not working is to restart it. This is the very first and simplest thing you can do to get rid of any issues that happen to your TV, no matter what the issues are.
If the issue is not resolved after you turn off and on your TV, then you can do the following troubleshooting based on the specific issue.
Check them out!
Hisense Roku TV Quick Troubleshooting Guide
1. Black screen
When turning on your Hisense Roku TV and all you see is a black screen, there are several things you can do:
- Check the LED light. If it’s off, you need to check the cable power. Make sure that the cable power is plugged correctly to the socket. You can try to unplug and plug it back again to test it.
- It could be that your TV is in Standby mode. Hit the Power button on your remote to activate your TV from the Standby mode.
- Unplug the power cable from the power socket and let it sit for 10 minutes. Then, you can replug the power cable to the power socket. Turn on your Hisense Roku TV and see if the black screen has disappeared.
2. The external source disappears
Hisense Roku TV lets you connect the external sources to it. At the back of the TV, you will find out:
- 1 USB port: to connect a flash disk or hard drive.
- 3 HDMI ports, one of them supports ARC: to connect a VCR, DVD player or recorder, video camera, satellite receiver, or sound bar.
- Antenna cable: to connect an outdoor VHF/UHF antenna.
- AV IN: to connect a composite video cable and left-right audio cables from an external AV device.
- Digital audio out: to connect a digital audio cable from an external digital audio system.
- Headphone: to connect a headphone for private listening.
So, those were the external devices that you can connect to your Hisense Roku TV. However, not all external devices will appear on the home screen when you connect them to your TV. Only external devices like a flash drive or hard drive and headset usually appear on the home screen when you connect them to your TV.
If the external sources suddenly disappear when you connect them to your Hisense Roku TV, do the following troubleshooting:
- There usually be a LED light that indicates it’s on/off. If the LED off, you can reconnect the external device.
- Make sure that the external device is turned on.
- Check to see if the correct input tile for the external source you want to view is selected on the Home screen.
3. Sound not working
So, the sound on your Hisense TV is not working even though the picture is showing normally.
If you experience this problem on your Hisense Roku TV, here’s the troubleshooting:
- Increase the volume by pressing the volume button.
- Press the Mute button to turn it off if you accidentally turned this mode on.
- Do you connect the audio to the external devices like sound bar or other speakers? Make sure your external device is turned on. If they are already on and you still don’t hear any sound, unplug and re-plug the audio jack again.
Or, when you find the sound is blurry or cuts out, check the antenna position. Adjust your external antenna to the correct position. Also, make sure the connector fits tightly to its port.
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4. Sound is on, but no picture
On the other hand, when you find out that the sound is working perfectly, but having several issues with the picture, such as the color is fading, it turning in black and white, distorted, and appears wavy, do the instructions below:
- Set the color value to 50 or greater.
- Look at the color on another channel or input tile.
- Turn on/off or remove any electrical devices near the TV panel.
- Plug the power cable to another socket.
5. Picture shaking
The picture on your TV is showing horizontal or vertical stripes or it is shaking? This issue happened to your Hisense Roku TV appears due to other electrical devices nearby the TV or the malfunctioning power socket. So, do the following troubleshooting to fix the picture issue:
- Turn on/off or remove any electrical devices near the TV panel.
- Plug the power cable to another socket.
6. Cannot connect to a wireless network
If you cannot connect your Hisense Roku TV to the wireless network, you can perform this troubleshooting:
- Go to the Roku TV home screen.
- Use the navigation button to go to Settings and press OK.
- Press OK to select Network.
- Go to Check Connection.
- Press OK to Check the connection.
Alternatively, you can also check your network router. Make sure that your internet connection is working fine.
7. Hisense Roku TV remote not working
You’ve tried to press the buttons, but it turns out that the Hisense Roku TV remote is not working or responding. Do one of the following methods:
- Replace the batteries with the new ones. Make sure you place them properly.
- Clear the path that may block the remote receiver signal.
- Move closer to the TV and press any button on your remote. If the LED on your TV blinks after you press the button on your remote, it means your remote control is good to go. The issue can be from your TV.
- Alternatively, you can use your cable set-top box or satellite receiver remote as a universal remote. To do this, you must know the code that works with your Hisense Roku TV. Visit www.roku.com/universalremote to get the codes.
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Conclusion
Those were the Hisense Roku TV troubleshooting guide that you should know. So, if by any chance your Hisense Roku TV is not working or it won’t turn on, you know how to fix it right away.
But if your Hisense Roku TV is still not working after you perform the troubleshooting above, visit www.hisense-usa.com/contact.
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